ASRA Aromas Home

Australia's leading supplier of incense & oil burners since 1981

FAQ

What is the minimum order on the website?
Yes, there is a low minimum of just $100.00 plus GST and freight.

Will I be charged freight?
You will receive FREE freight if you are located in metro areas of QLD, NSW & VIC and you spend over $300.00 ex GST in one order. If the amount of your order is under $300.00 ex GST there is a flat rate of $25.00. For WA, SA, NT, TAS and any rural areas of QLD, NSW and VIC there will be a freight charge calculated by the amount of your order with a minimum of $25.00. If any questions please feel free to contact us on (07) 5678 2010.

How soon will I receive my order?
We normally dispatch goods within 1-2 business days of receiving the order.
Freight to metropolitan areas of QLD, NSW and VIC usually take 1-2 days from the day your order is dispatched.
If you are outside of these areas, please contact us for an ETA.


I forgot my password. How do I find out what it is?
On the home page there is a 'forgot password' button, click on that. It will then ask for your email address and your password will be sent to that email address. Alternatively, you can contact one of our friendly staff on (07) 5678 2010.

How will I know when I can login?
You will have received a call or an email from us to confirm your password, then you will be able to access the website.

Can I visit and order from your warehouse?
Yes, you can visit during weekdays from 9am-3pm. We appreciate a call before you arrive. You can also collect orders from the warehouse.
Our address is:
25 Jade Drive
Molendinar
QLD 4214


Do I have a representative in my area?
We have reps in most states metro areas. To find out if there is one in your state please give us a call at our office on (07) 5678 2010