ASRA Aromas Home

Australia's leading supplier of incense & oil burners since 1981

FAQ

What is the minimum order on the website?
Yes, there is a low minimum of just $100.

Will I be charged freight?
You will receive FREE freight if you are located in metro areas of QLD, NSW & VIC and you spend over $300.00 ex GST in one order. If the amount of your order is under $300.00 ex GST there is a flat rate of $25.00. For WA, SA, NT, TAS and any rural areas of QLD, NSW and VIC there will be a freight charge calculated by the amount of your order with a minimum of $25.00. If any questions please feel free to contact us on (07) 5678 2010

How soon will I receive my order?
Metropolitan areas take around two to three days from the day your order is dispatched.

I forgot my password. How do I find out what it is?
On the home page there is a 'forgot password' button, click on that. It will then ask for your email address and your password will be sent to that email address.

How will I know when I can login?
You will have received a call or an email from us to confirm your password, then you will be able to access the website.

Can I visit and order from your warehouse?
Yes, you can visit during weekdays from 8am-4pm. We appreciate a call before you arrive. You can also collect an order from the warehouse.
Our address is:
25 Jade Drive
Molendinar
QLD 4214


Do I have a representative in my area?
We have reps in most States metro areas. To find out if there is one in your state please give us a call at our office on (07) 5678 2010