ASRA Aromas Home

Australia's leading supplier of incense & oil burners since 1981

How to Order

There are several ways you can view and order our products:

  • Order online
  • Visit our warehouse
  • See one of our sale representatives
  • Trade Fairs
Ordering Online:

Most customers use this website to place orders. You must register with us before you can view our wholesale prices and make an order. Once you registeration has been approved you will be able to login and choose the stock that you would like to order.

If you cannot remember your password there is a simple link whereby we will send you an email which allows you to enter a new password.

Once you have chosen what you'd like to order proceed to the checkout. Here you can go over your order.

Please be aware that there is a low minimum order of $100.

Payment Online:

There are three ways you can pay for your order on our website.
  1. Pay on the website with either Visa or MaserCard. We have a secure credit card system through SecurePay.
  2. Direct debit into our account. Our details are listed on the checkout page.
  3. You can send the order through and one of our friendly staff will call you for the payment.
Freight & Delivery:

For metro areas of QLD, NSW and VIC the freight is free if you spend over $300 ex GST in one order. If under $300 there is a flat rate of $25.

For WA, SA, NT, TAS and any rural areas of QLD, NSW and VIC there will be a freight charge calculated by the amount of your order.

If any questions please feel free to contact us on (07) 5678 2010

Returns:

We are happy to accept faulty or damaged goods for a full refund or credit within 7 days of receiving the stock. Please include your account number or a copy of your original invoice with your returned goods. All goods must be sent back to our warehouse for monitoring purposes. All claims for breakages must be accompnaieYour postage for returned goods will be repaid to you. Please Note: We do not offer returns on shop-soiled goods or price tagged goods.

Useful points to note about web-ordering:

If you wish to leave an order part-finished or your PC goes offline, your order will be automatically saved. You can retrieve it by clicking the saved cart icon.

You can use the search box to find an item by its stock number or a combination of descriptive words. TIP! Keep words simple, don't use plurals and its easier if you use part-words e.g if you use the search word "incense" it will bring up Asra incense, Nag Champa incense etc.

GST:

We will need to charge you GST at the prevailing rate if you are trading in Australia.

Other Ways to Order From Us

Visit our warehouse:

You are welcome to visit our warehouse which is located on the Gold Coast. We are open five days a week (excluding public holidays), 8.00am till 4.00pm.

25 Jade Drive
Molendinar
QLD 4214

Ask about a representative:

If you would like to see one of our reps please contact the office and we will let you know if there is a rep in your area and organise for them to contact you.

Visit Us at one of the Following Trade Fairs: